Job Description: - Inbound Customer Service / Upselling.

Customer Support Associate / Sr. Customer Support Associate 

Job Description: - Inbound Customer Service / Upselling. 

Interface with customers via inbound or outbound calls or the Internet for the purpose of passively (i.e.; order taking) or actively selling products and services. 
Roles & Responsibilities: - 
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. 
• Clarify customer requirements; probe for and confirm understanding of requirements or problem. 
• Support customers across Telecommunication, Financial Services & Healthcare vertical. 
• Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs. 

Candidate Profile- 
• Any Graduate fresher OR Under-Graduate / drop out / pursuing with 6 months international calling experience. 
• BE/Btech freshers are not eligible. 
• Excellent verbal and written communication skills. 
• Flexible with 24/7 Environment. 
• Salary up to 26.5K take home & attractive Incentives amount. 

Additional Benefits- 
• Two way A/C cabs. (Convergys was awarded for best in industry transport service). 
• Medical insurance worth 1 lakhs. 
• Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs 
• Gratuity 
• Education Assistance plan – Annual entitlement of up to INR 24,000. 
• Employee / Corporate discounts at majority of Retail Chains / Hospitals / Laboratories. 

Technical Support Associate / Sr. Technical Support Associate 

Job Description: - Inbound technical Support. 

Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services like internet, DTH or desktop. 
Roles & Responsibilities: 
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. 
• Clarify customer requirements; probe for and confirm understanding of requirements or problem. 
• Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical. 
• Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc. 
Candidate Profile- 
• Any Graduate fresher OR undergraduate / drop out / pursuing with 6 months international calling experience. 
• BE/Btech fresher’s are not eligible. 
• Excellent verbal and written communication skills. 
• Flexible with 24/7 Environment. 
• Salary up to 26.5 K take home & attractive Incentives amount. 

Additional Benefits- 
• Two way A/C cabs. (Convergys was awarded for best in industry transport service). 
• Medical insurance worth 1 lakhs. 
• Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs 
• Gratuity 
• Education Assistance plan – Annual entitlement of up to INR 24,000. 
• Employee / corporate discounts at majority of retail chains / hospitals / laboratories. 

For telephonic interview or to inquire about more job openings, please connect with Convergys Hiring Specialist OR Walk-In at below mentioned address nearest to you location:- 

Walk in to Convergys Direct Hiring Center: 
South Delhi: 

Contact Isha Kapoor @ 8826295813. 

4B, 1st floor, Taimoor Nagar, New Friends Colony, Opp. to Taimoor Nagar Gurudwara.